IT Professional/Manager, Musician, Educator, and More
IT Consultant and Trainer
8/2009 - present — Golden Rose Associates, Worcester, MA
Various
consultation projects include: content management system (CMS)
back-end development and customization using Joomla!™;
Oracle DBA consultation (optimize SQL queries and stored
procedures); Website CSS/JavaScript redesign; and PHP coding, review
and editing.
Offered on-site training courses for individuals and group clients such as Introduction to Mac OS X, Email Inbox Organization for Professionals, Site Development Using Google Applications, etc.
Independent Marketing Executive (Team Leader)
9/2008 - present — Melaleuca Co., Idaho Falls, ID
Trained and maintained a 5-person team with 20 direct client accounts.
Acted as a primary liaison for post-sales issues for all team clients.
Contacted
prospective clients, develop and present marketing presentations,
reviewed
and submitted new customer contracts, managed customer
expectations and provided
high-quality customer service and
support.
Additional duties included bookkeeping, creation of reports for corporate headquarters, account maintenance, Website/database back-end development, conducted regional team conference calls, created and maintained a regional team Website, coordinated team recognition events and participated in strategic planning meetings.
Senior Customer Support Engineer
11/2006 - 9/2008 — Mirror Image Internet, Tewksbury, MA
Primary client liaison for post-sales technical issues.
Managed
customer expectations and participated in the Customer Service
and
Support Group as a strong team player and leader with the ability to
drive cross-functional teams.
Coordinated with first-tier customer support engineers to manage and resolve customer technical issues. Contributed to intra-team training and documented customer configurations and root cause analysis of client issues.
Logged, tracked and managed calls via a Salesforce.com database and ensured that calls were updated and closed in a timely manner by all team members.
Worked on all technical aspects of the company's products and services
Participated in 24/7 on-call rotation and was critical to customer relationships.
Worked closely with Sales, Network Operations and Engineering to resolve customer issues and deliver the best possible service to customers.
Utilized my in-depth knowledge of HTTP, cache proxy technology, DNS, Linux, Unix and MS Windows System Administration. Used WebTrends statistical analytics and leveraged my software engineering ability to develop shell scripts. Used Oracle database SQL queries and stored procedures to extract data for analysis of customer information.
Participated in pre-release testing and bug identification as a representative of Client Support Services.
Focused analytical and problem solving skills towards QA and troubleshooting multiple priorities in a fast-paced environment.
Software Developer
10/2000 - 11/2006 — College of the Holy Cross, Worcester, MA
Maintained, administered and developed numerous Web-based applications for the Holy Cross Website.
Project Lead for an online faculty Web application provided to the Dean’s Office, Department Chairs, Faculty and Department staff to maintain mandated tenure information.
Other applications include the Career Advisor Network Web application and an online phone and email listing application for all students and campus personnel.
Used my experience in advanced Web-related technology for products spanning Oracle SQL Queries and Stored Procedures, Java Servlets, Java Server Pages (JSPs), Enterprise Java Beans (EJBs), Apache Tomcat environment configuration, Cold Fusion, DreamWeaver, WebTrends, manipulation and parsing of Active Directory and LDAP-based directories, as well as J2EE technologies and facility with languages including Java, SQL, DHTML, XML and XSL/XSLT.
Completed training at Sun Microsystems in Java programming and Web component development using Java.
Gained recognition for strong oral and written communication skills and the ability to work both independently and as part of a team with computing professionals as well as end-users.
Technical Support/Database Developer
2/2000 - 9/2000 — Infosis Corp., Quincy, MA
Used XML, XSL, XSLT and a 4D database to develop prototype Web applications for delivery of complete Websites to clients in the newspaper, magazine and catalog publishing industry.
Supported technologies included IIS, document object model (DOM) development using both JDOM and Microsoft's MSXMLDOM, ActiveXObjects, ASP and HTML.
Data was received from both PDF and Quark formats. Applications developed parsed data, reformatted and applied stylesheets to output complete Websites.
Web Manager/Database Manager Level II
8/1998 - 2/2000 — HealthShare Technology Inc., Acton, MA
Responsible for the design and maintenance of the company’s Web site using WS4D server, Personal Web Server and IIS.
Designed a customer-specific Web initiative using a 4D database (4th Dimension from ACI, Inc.) to deliver client-specific content.
Senior Project Assistant
6/96 - 8/98 – Education Development Center, inc., Newton, MA
Designed web page for project included Java applets and JavaScript, cgi scripts and interactive forms, as well as an interactive Lotus Notes database.
Provided assistance to projects within EDC for computer and graphic arts technical assistance.
Provided technical support and assistance on both PC's and Mac computers to project's school districts, partners and project team members.
Responsible for responding to technical/computer related support issues for PewNet, a First Class Client bulletin board service and later advised and coordinated the transition to PewNet Online, a web based, password-protected listserv.
Revised PewNet User's Manual and updated disks and software.
Developed and produced district brochures, project brochures, and partner information sheets.
Initiated, and contributed to, logo development process.
Developed interactive FileMaker Pro Databases including script programming.
Manager/Director
9/93 - 6/98 Greater Boston Youth Symphony Orchestras: (GBYSO) : Intensive Community Program
Arranged locations, curriculum, and human resources coordinator, budget development, and faculty/student liaison.
Presentation Specialist
10/95 - 6/96 – MacTemps, Inc., Cambridge, MA
Fluent use of PowerPoint, MS Office, and various graphics software.
Designed and edited slides/graphics/charts and reports.
Created logos, brochures, newsletters, promotional material, clipart, as well as stationary and web page design.
Scanned, edited and retouched photos using HP Scanjet and PhotoShop software.
Customized screensavers and PC desktop wallpaper using photos and graphics.
Administrative Assistant (MacTemps Headquarters/Boston Office)
Processed Payroll using 4D custom designed database and ADP(Automatic Data Processing) PC system.
Computer support/help desk and customer service.
Project Management Assistant
7/95 -10/95 – J. Howard & Associates
Edited, compiled and streamlined production of project materials.
Developed overheads for training materials.
Worked closely with project manager on large client account.
Arranged monthly product delivery and training schedules.
Coordinated travel arrangements, program site reports and trainer meetings.
Prepared correspondences to client.
Program Director / Computer specialist
4/89 - 9/93 – Suzuki Institute of Boston
Program Director
Faculty coordinator responsible for hiring and supervision of faculty, program scheduling and implementation, grant writing, bookkeeping, media relations, payroll, editing and publishing brochures & newsletters, and curriculum development.
Computer specialist
Set up Macintosh computers for office and student use.
Responsible for computer maintenance and basic programming, desktop publishing, database operations, and data entry.
Developed databases and spreadsheets for financial information.
Oversaw software purchases and software research.
Teaching Fellow
9/89 - 6/92 – University of Massachusetts Lowell: College of Fine Arts
Created computerized library information system and research assistant.
Stage Manager / Intern - public relations
9/87 - 5/88 – Longy School of Music
Stage Manager
Set up stage, greeted and accommodated Talent, oversaw ushers and stage crew, and opened/closed hall.
Intern - public relations
Responsibilities included drawing up of contracts, developing prioritized mailing lists, creating layouts of programs and brochures, and composing press releases and public service announcements.
Project Coordinator
9/85 - 8/87 – Geddes Language Center, Boston University
Coordinated video processing and screened new tapes
Developed cataloging system for incoming video tapes.
Filmed and edited in-class videos.
Allocated and supervised video related projects to student workers.
Coordinated Remote Site Audio/Visual projects.
Projects included audio recording of lecture series, in class video recording for language study and arrangement of Simultaneous Translation booths and personnel for the 1987 World Association of Symphonic Bands And Ensembles (WASBE) conference at Boston University.
Computer Consultant
Temporary – Reardon Associates
PC and Mac class tutor for city government departments and businesses.
Computer Support Assistant
Temporary – State Street Bank: Mortgages & Securities
Monitored , verified and recorded computer functions, information output and data updates.
WEB SITES:
The following sites were either developed and/or are maintained by Audrey White:
Karen's Kreations – a doll shop (http://KarensKreations-art.com/ )
SpiritWolf Photography and Image Consulting – (http://jspiritwolfvega.com/)
UrbanStrings – string muscian resource site (http://UrbanStrings.org/ )
Urban Schools for the Arts – non-profit educational program (http://UrbanSchoolsForTheArts.org/ )
Soul Singing Strings - resource site for Music Educator, Sonya White (http://SingingStrings.urbnaschoolsforthearts.org/ )
Signora Rosa's Page - fan website (http://RosaDiOro.net/ )
Hope for Africa – non-profit program supporting African economics (http://HopeForAfrica.org/ )
Web Services Implementation: Google Web Services Example - (http://www.urbanstrings.org/webapps/usSearch/ )
Technology with Audrey – consulting and technology training (http://tech.goldenroseassoc.com/ )
ORCHESTRAL EXPERIENCE
Massachusetts Symphony Orchestra: section violist
The Boston Orchestra and Chorale: section violist
New Hampshire Philharmonic: section violist
Plymouth Philharmonic: Assistant Principal Violist
University of Massachusetts Lowell Symphony: Principal Violist
College Light Opera Company: Concert-mistress
Freelance experience throughout the New England Area
CONDUCTING EXPERIENCE
Boston City-Wide String Orchestra - Conductor
Worcester Youth Orchestras: Symphony Orchestra Conductor
Worcester Youth Orchestras: Concert Orchestra Conductor
New Hampshire Philharmonic - guest conductor, July 4th pops concert
University of Massachusetts Lowell - Symphony Orchestra and Sting Ensemble
University of Massachusetts Lowell - Undergraduate Choir
Greater Boston Youth Symphony Orchestras: Junior Repertory Orchestra - guest conductor
Greater Boston Youth Symphony Orchestras: Preparatory String Orchestra - conductor
Grace Church (U.C.C.) Congregational Youth Choir - conductor
PROFESSIONAL CHAMBER MUSIC EXPERIENCE
Member: National Afro-American Center for the Arts String Ensemble
Apple Hill Chamber Music Counselor
Freelance chamber music work throughout the New England Area
PRINCIPAL TEACHERS
Conducting: Eiji Oue, Willam Traphagen, Kay George Roberts
Violin: Adrienne Krasner, Dr. Shinichi Suzuki
Viola: Bernard Kadinoff, Marcus Thompson , Ann Black
Suzuki & traditional violin instructor
3/10 – Present – PAKACHOAG MUSIC SCHOOL OF GREATER WORCESTER, Auburn, MA
Individual and group classes.
Conductor / section coach
10/09 – Present – BOSTON CITY-WIDE STRING ORCHESTRA: (BCWSO), Boston, MA
Conductor and sectional coach.
Conductor / Artistic Director
9/09 -Present – WORCESTER YOUTH ORCHESTRAS (WYO), Worcester, MA
Worcester Youth Symphony Orchestra: conductor
Artistic Director: Responsible for musical and educational direction of organization.
Conductor / section coach
9/03 - 6/06 – WORCESTER YOUTH ORCHESTRAS (WYO), Worcester, MA
Worcester Youth Symphony Orchestra: sectional coach
Worcester Youth Concert Orchestra: conductor, sectional coach
Violin/viola instructor
9/93 - 6/06 – NEW ENGLAND CONSERVATORY OF MUSIC, Boston, MA
Preparatory School and School of Continuing Education String Faculty.
Conductor / instructor / section coach
9/89 - 6/98 – GREATER BOSTON YOUTH SYMPHONY ORCHESTRAS: (GBYSO) , Boston, MA
String Scholarship Ensemble/Preparatory String Orchestra: conductor, sectional coach
Intensive Community Program:Violin/viola instructor
Preparatory String Orchestra: conductor, sectional coach
Junior Repertory Orchestra: Sectional coach
General music teacher
10/93 - 6/95 – CITY OF LOWELL, DEPARTMENT OF PUBLIC SCHOOLS, Lowell, MA
Taught General Music: Grades K-8, Moody Elementary School/ Daley Jr. High
Conductor 1994 Girls Glee Club, Daley Jr. High
LEAP program facilitator and Member Chapter 636 committee.
Strings Coordinator
2/93 - 6/93 – NOBLE & GREENOUGH SCHOOL
Orchestra director, chamber music coach, and individual lessons instructor.
Violin/viola teacher
9/92 - 8/94 – WALNUT HILL COLLEGE PREP. AND PERFORMING ARTS SCHOOL , Natick, MA
Toddler music appreciation class
Suzuki Method Program: Individual and group class instructor.
Director of Suzuki Method Violin Program
10/91 - 6/93 – MERRIMAK VALLEY HEBREW ACADEMY, Lowell, MA
Individual and group classes.
Music Instructor
4/89 - 9/93 SUZUKI INSTITUTE OF BOSTON, Boston, MA
Kodaly music class and music theory teacher.
Violin/Viola Faculty: Individual lessons Suzuki violin and viola books 1-6, group class, string ensemble.
Teaching fellow
9/89 - 5/92 – UNIVERSITY OF MASSACHUSETTS LOWELL: College of Fine Arts, Lowell, MA
Teaching assistant to Intro. to Strings class, string tutor, orchestra assistant, orchestra librarian, and research assistant.
Certified Public School General Music Teacher, Commonwealth of Massachusetts, Grades K1 - 8, 1995-2000
University of Massachusetts Lowell Graduate Fellowship / Graduate Teaching Assistantship
Member: Mu Phi Epsilon, Professional Music Fraternity
Performances in Austria, Hungary, Japan, Korea, Taiwan, and the former Yugoslavia
Gold Medallist 1985, Silver Medallist 1984, NEC-ACTSO Competition - Boston, MA
Sun Microsoft Educational Services(Java™ Programming Language (SL-275), Java™ Programming Language Workshop(SL-285), Web Component Development Using Java™ Technology(SL-314))
University of Massachusetts Lowell (Double MM '92, Viola/Conducting)
New England Conservatory (BM '89, Viola Performance)
Walnut Hill School College Preparatory (HS Diploma '85, Viola Performance)
EMAIL: Awhite@GoldenRoseAssoc.com
Download: http://www.UrbanSchoolsForTheArts.org/resume/awres.pdf
rev.